Question 1

What are the Check-in/Check-out times?

Accepted Answer

Check-in time starts at 2pm. Check-out time 12pm(Noon).

Question 2

Can an early check-in be requested?

Accepted Answer

Yes, if we have the room available, check-in may be authorized as early as 11am for a small fee of $20.

Question 3

Can a late check-out be requested?

Accepted Answer

Yes, if there are no bookings on the room, a late check-out may be authorized for an extended-stay time charge of $10. Check-out time extended to 2pm.

Question 4

Do you allow pets?

Accepted Answer

We do not allow pets on the property at this time.

Question 5

Do you have any smoking rooms (cigars, cigarettes, vaping)?

Accepted Answer

We do not have any smoking rooms nor do we permit smoking in any of our rooms at this time. Violators are subject to damage fines up to $100 or more.

Question 6

How long do you hold onto items left behind?

Accepted Answer

Any items left behind will be held no more than 7 days, we ask that you communicate with us on pick up time and date.

Question 7

Do you offer monthly rates?

Accepted Answer

Yes, we offer monthly rates to companies that secure 4 plus rooms. Occasionally we will offer monthly specials to individuals. They are a limited-time special that require direct booking and a security deposit. Please call to ask us if we are offering this special.

Question 8

How do I secure a monthly rate?

Accepted Answer

All monthly rate customers cannot book online, please call us to set up a review date.

Question 9

What happens if I paid for a weekly rate but my job moves me to another location in 2 days?

Accepted Answer

Weekly rates are non-refundable. We ask that you choose the best rate that applies to you and your situation.

Question 10

How do I secure a reservation?

Accepted Answer

Secure a reservation online by selecting your date on the booking engine to check availability and pay a percentage of the rate.

Question 11

I want a weekly rate but the booking engine is giving me the daily rate?

Accepted Answer

Weekly rates are 7 days exactly. For example, Monday through Sunday or Wednesday through Tuesday. Please check the dates and make sure your days add up to increments of 7.

Question 12

What if I want to book one week and 2 days?

Accepted Answer

The system will charge you 1 weekly rate and 2 daily rates.

Question 13

Is your gym on property open to the public?

Accepted Answer

The gym is not open to the public at this time, private gym only for customers.

Question 14

Who do I talk to about buying water?

Accepted Answer

Will Garcia, 830-480-4081.

Question 15

Does your property have on-site laundry access?

Accepted Answer

No on-site laundry at this time. Building will be added in the near future. Closest laundry mat is in town.

Question 16

Do you have any rooms with kitchens?

Accepted Answer

We do not have any rooms with kitchens. Air-fryers and crockpots are allowed in the room. Skillets are a fire hazard and causes rooms to lose power, not allowed. All rooms have microwaves, mini fridges and 12-cup coffee makers. Outside all the BBQ pits and wood logs are community, you’re welcome to use anytime.

Question 17

What are the check-in requirements?

Accepted Answer

Driver's License/Identification Card
Valid credit card placed on file
We accept credit/debit cards, Venmo, Cash app, & Cash.
Additional 3.5% charge on all credit & debit card transactions.

Question 18

Check-Out Requirements

Accepted Answer

Check-out at Noon.
After 12:00 is an automatic additional daily rate charged to your card on file or whichever rate you are under agreement.
Extended check-out time may be requested if the room is available, we charge $20. Extended time 3pm, please give a call BEFORE noon, if you need to extend your time.
No refunds on early check-outs. Please pick the rate that best applies to you.
Non-perishable items left behind will be held for 30 days, then trashed or donated to local churches.

Frequently asked questions